Frequently Asked Questions


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Do I drink RICOCHET instead of eating normal meals?2019-07-01T19:01:49-05:00

No. RICOCHET is not a meal replacement. Drink it along with your normal daily meals as a medical food.

What is the recommended usage for surgical patients?2019-07-01T19:01:25-05:00

Under a physician’s supervision, it is recommended that you drink one bottle of RICOCHET twice a day for 6 days BEFORE and 6 days AFTER surgery.

Can I pay once RICOCHET is delivered?2019-07-01T19:03:25-05:00

Payment must be received prior to shipping of your RICOCHET order.

Shipping, Delivery & Tracking2019-07-01T18:06:56-05:00

All orders will ship either the same business day or next business day. (No shipments are processed on national holidays.) All orders are shipped and tracked using Priority Mail via the Postal Service and take an average of 2 to 4 days for delivery. If you provide an email address with your order of RICOCHET, you will receive shipping confirmation and the tracking number with your order confirmation.

How is RICOCHET different from Ensure, Boost, or other commercially available products?2019-07-01T19:00:53-05:00

RICOCHET is the ONLY scientifically formulated drink that includes Arginine, Glutamine, Omega-3 Fatty Acids and dietary nucleotides.

What is the recommended usage for cancer patients?2020-04-24T18:01:51-05:00

Under your oncologist’s supervision, it is recommended that you drink one bottle of RICOCHET twice a day for 3 days BEFORE starting your treatment and 3 days AFTER completing your treatment.

What if I am lactose intolerant?2019-07-01T19:00:13-05:00

RICOCHET is a dairy based product that contains milk. If you are sensitive to milk or dairy products, then you may be sensitive to RICOCHET. Consult with your physician prior to consuming.

Do I need a prescription?2019-07-01T19:01:40-05:00

No. However, RICOCHET should only be taken with physician supervision.

What if I have a gluten sensitivity?2019-07-01T19:00:30-05:00

Do not worry! Glutamine is not the same thing as gluten. What is the difference? Our obides manufacture glutamine, which is only one of the amino acids that make up the gluten protein. RICOCHET contains L-glutamine which is the smallest form of the protein and most likely will not cause a reaction. If you begin drinking RICOCHET and experience any reactionary symptoms, discontinue immediately and consult your physician.

Refunds for gifted RICOCHET?2019-07-01T18:59:48-05:00

Only the purchaser can be refunded for a purchase of RICOCHET. Please follow the refund policy in order for the purchaser to receive any refund.

What if it makes me sick?2019-07-01T19:00:22-05:00

Stop using RICOCHET and contact your physician.

Late or missing refunds (if applicable)2019-07-01T18:59:32-05:00

Refunds are processed after receipt and inspection of the returned, unopened bottles. It may take a few days before your refund is posted to your bank account or credit card statement. Please check your bank or credit card account first. If the refund has not posted, please contact our office at 417-777-0797 or

What evidence proves to me that this product works?2019-08-21T21:04:29-05:00

Perioperative nutritional support with immunonutrition has been extensively studied with over 500 publications spanning 20 years of clinical trials and research.

How does RICOCHET benefit me?2019-08-21T21:05:14-05:00

RICOCHET fortifies your body to combat the stress of major surgery, cancer treatments or other bodily trauma. RICOCHET optimizes the body to help fight off infection, maximize healing and minimize your recovery time.

Can I pay with a check or money order?2019-07-01T19:03:05-05:00

Online payment is available for debit or credit card. For other payment options, please call 417-777-0797 or email Please keep in mind that shipment can only be processed “AFTER” receipt of payment.

Can I order different flavors of RICOCHET?2019-07-01T19:02:05-05:00

Yes. You can order any flavor combination of RICOCHET. There are two flavor profiles, strawberry or coffee. They are packaged 6 bottles to a package.


We strive to provide quality service and an outstanding product. If you receive unusable product or you are not satisfied with RICOCHET, you must return the unopened and unused product within 30 days of the purchase date for a refund. If 30 days have passed since the purchase, unfortunately we cannot offer a refund. To be eligible for a refund, your RICOCHET bottles must be unused and in the same condition you received it. It must also be in the original packaging. All returns must be in full 6-pack cartons (containing all 6 unopened bottles). Refunds are only given to the original purchaser of RICOCHET.

Can I reimburse my personal expense with a health savings plan?2019-07-01T19:02:53-05:00

Every Health Savings Account, Flex Plan or Cafeteria Plan has different guidelines and policies. Please check your plan to see if RICOCHET is an approved health expense.

Refunds (if applicable)2019-07-01T18:07:25-05:00

Call the RICOCHET office for shipping information and instructions. You are responsible for paying the shipping costs for your returns. Once the unopened bottles are returned and inspected, we will notify you of the approval or rejection of your refund. Upon approval, the refund will be processed and a credit will automatically be applied to the “purchaser’s” credit card or original method of payment within 14 days.

Will my insurance pay for RICOCHET?2019-07-01T19:02:46-05:00

The number of insurance providers reimbursing for the purchase of RICOCHET is increasing. However, every provider is different so we suggest you call them to verify coverage.

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