Can I buy this product in a local store/pharmacy?

RICOCHET is available in some local stores and pharmacies.

Can I order different amounts of each flavor?

RICOCHET is packaged in a 6-pack. You can order different quantities of each flavor in 12 bottle increments.

Can I pay once the product is delivered?

Payment must be received prior to delivery.

Can I pay with a check?

Online payment has been set up for use with a debit or credit card.  For other payment options please call 417-777-0797 or email

Can I use money from my Health Savings Account (HSA) to purchase this product?

Every HSA has different guidelines and policies.  Please check your plan to see if RICOCHET is a valid expense.

Do I drink this instead of eating normal meals?

RICOCHET is not for meal replacement and should be taken along with your normal daily meals.

Do I need a prescription?

No.  However, RICOCHET should only be used under physician supervision.

Will my insurance pay for this product?

Your insurance will not pay for RICOCHET.  However, RICOCHET could be covered under your HSA.  Check your policy for more details.


Refunds will be credited to the purchaser of the product.

How does this product help me?

RICOCHET prepares your body to combat the stress of major surgery to help fight off infection, maximize healing and minimize recovery time.

How is this product different from Ensure, Boost, etc.?

RICOCHET is the only product to offer a synergistic blend of Arginine, Glutamine, Omega-3 Fatty Acids and Dietary Nucleotides.

How long before and after surgery/chemo do I do this?

Under a physician’s supervision you should drink one bottle of RICOCHET twice a day for 6 days before and 6 days after surgery. This will support your nutritional needs while undergoing major elective surgery or cancer treatments.

What causes a surgical site infection (SSI)?

Infections after surgery are caused by germs called microorganisms.  Other risk factors also include having a weakened immune system, surgery that lasts more than two hours, having other medical problems or diseases, being an elderly adult, being overweight, smoking, having cancer, having diabetes, having emergency surgery and having abdominal surgery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. It often takes several days before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at


Nutrition Label

Refunds (if applicable)

Once your return is received and inspected, we will send an email notification indicating we received your returned item. We will also notify you of the approval or rejection of your refund.
Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 days.


We strive to provide quality service and an outstanding product. If you receive damaged or unusable product, or are not satisfied with Ricochet, you may return unopened and unused product within 30 days of the purchase date for a refund.
If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns must be in full six-pack cartons (containing all 6 unopened bottles) to be eligible for refund.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Mail your product to: 5000 S. Scenic Ave. Bolivar, MO US 65613
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Should I continue to drink this weeks and months after my surgery/cancer treatment?

One bottle of RICOCHET twice a day for 6 days before and 6 days after surgery will support your nutritional needs while undergoing major elective surgery or cancer treatments.  Any and all uses of RICOCHET should be done under a physician’s supervision.

What evidence proves to me that this product works?

Perioperative nutritional support with immunonutrition has been extensively studied with nearly 100 publications spanning over 15 years of clinical trials and research.  For more information visit our Research Page.

What if I want to return this product for a full refund?

Call 417-777-0797 or email for return policy details and information.

What if it makes me sick?

Stop using RICOCHET and contact your physician.

Discuss with your physician prior to use. | © 2018 | Web Design by MayeCreate Design